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How to Add an Authorized Pick-Up Person

Add and manage approved pick-up contacts to ensure your child is released safely.

Need to allow someone else to pick up your child from an activity? AfterSchool HQ lets you add authorized pick-up contacts through your account, so providers know exactly who is approved for check-out.

00:05: You will learn the steps to successfully register and manage authorized individuals for student pickup.

00:11: Click the profile section to access your account settings.

00:15: Click check in out to manage authorized pickup persons and related settings.

00:21: Click add, another authorized person to begin registering a new pickup individual.

00:27: Click the designated area to open the form for entering authorized person details.

00:33: Enter the first name of the authorized pickup person.

00:36: Click the next field to continue entering information.

00:40: Enter the last name of the authorized pickup person.

00:45: Click the phone number field to input contact details.

00:49: Enter the authorized person's phone number for contact and verification.

00:54: Click to confirm the phone number entered is correct.

00:57: Click the phone number to proceed with verification steps.

01:01: Enter the verification code sent to the authorized person's phone.

01:05: Click to confirm the verification code entered.

01:09: Enter the verification code again to ensure accuracy.

01:12: Click to confirm the re-entered verification code.

01:16: Click save to add the authorized pickup person to the profile.

01:20: Click the verification options, including cell. Phone number pin, code confirm pin code cancel and send verification code is needed.

01:29: Click the PIN code field to enter the security code.

01:33: Click the PIN code field to input the code.

01:37: Click the password field to enter the PIN code securely.

01:41: Click to confirm, the PIN code entry.

01:44: Click resend invite to send the authorization invitation again.

01:48: Click the authorized person's name to edit details, resend, invite or cancel invite.

01:55: Click cancel invite to revoke the authorization invitation.

01:59: Click add another authorized person to register an additional pickup individual.

02:04: Click edit to modify the authorized persons information.

02:09: Click the phone number field to update contact information.

02:13: Click the designated area to open the edit form for the authorized person.

02:18: Click add, another authorized person to start the registration process for a new individual.

02:24: You have successfully added and managed authorized pickup persons in Afterschool HQ.

02:30: For more information refer to related articles on managing student profiles and security settings.

 

    1. Go to Your Profile

    From your dashboard, click Profile.

    Navigate to Profile Section

    3. Open Check In/Out

    Click Check In/Out to manage authorized pick-up persons and related settings.

    Open Check In/Out Settings

    4. Add an Authorized Person

    Under your child’s name, click Add another authorized person.

    Select Add Authorized Person

    💡 Tip: Authorized pick-up persons are managed through Profile → Check In/Out, not through individual activity registrations.

     

    5. Enter Authorized Person Details

    Complete the form by entering the authorized person’s required information.

    Open Authorized Person Form

    6. Confirm Phone Number

    Click the check mark to confirm the phone number entered is correct.

    Confirm Phone Number Entry

    💡 Tip: Make sure the phone number entered for the authorized person is correct, as it’s used to verify their identity during Check In/Out.

     

    7. Save the Authorized Person

    Click Save to add the authorized pick-up person.

    Save Authorized Person8. Cancel an Invitation (Optional)

    Click Cancel Invite to revoke an authorization invitation if needed.

    Cancel Invitation

    9. Resend an Invitation (Optional)

    Click Resend Invite if the authorized person did not receive the original invitation.

    Resend Invitation

    10. Edit an Authorized Person

    Click Edit to update the authorized person’s information at any time.

    Edit Authorized Person Details

     

    Frequently Asked Questions

    Q: Where do I add or manage authorized pick-up persons?
    A: Authorized pick-up persons are managed under Profile → Check In/Out in your AfterSchool HQ account.

    Q: Can I add more than one authorized pick-up person for my child?
    A: Yes. You can add multiple authorized pick-up persons for the same child.

    Q: Can I edit or remove an authorized pick-up person later?
    A: Yes. You can edit, resend, or cancel authorization at any time from the Check In/Out section.

    Q: What happens if the authorized person doesn’t receive the invitation?
    A: You can resend the invitation or cancel it and re-add the person from your account.

    Q: Does this affect past attendance or check-outs?
    A: No. Authorized pick-up changes apply going forward and do not alter past attendance records.

     

    💡If you experience any issues or have further questions with “How to Add an Authorized Pick-Up Person”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.