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If you have more than one child enrolled with the same program provider, you can check in or check out all eligible children during a single kiosk visit. Watch the video below or follow the step-by-step instructions in this article.
1. Scan the Provider QR Code
Begin by scanning the provider's kiosk QR code to open the check-in or check-out kiosk.
💡 Tip: Make sure you're scanning the QR code provided by the program you're checking your children in or out of.
2. Enter Your Phone Number
Enter the phone number associated with your AfterSchool HQ family account.
💡 Tip: Use the phone number linked to your family account. If you recently updated your phone number, contact your program provider if your account isn't found.
3. Continue
Tap “Next” to proceed to the PIN verification screen.
4. Enter Your PIN
Enter your security PIN to verify your identity and access your family's account.
💡 Tip: If you don't remember your PIN, click on “Send Me My PIN”
5. View Your Family
Tap “Next” to display all children associated with your account who are eligible for check-in or check-out.
💡 Tip: Only children who are currently eligible for check-in or check-out with this provider will appear.
6. Review Eligible Children
Review the list of children displayed on the screen. All children currently registered with this provider will appear.
7. Select Children for Check-In or Check-Out
Tap the checkbox next to each child you would like to check in or check out during this visit.
💡 Tip: You can select one child, multiple children, or all eligible children during the same kiosk visit
8. Continue
After making your selections, tap “Next” to review your check-in or check-out details.
9. Review Your Selections
Review the summary to confirm the selected children and the programs they will be checked in or checked out of. If everything looks correct, continue to the next step.
💡 Tip: Carefully review the summary before proceeding to avoid checking in or checking out the wrong child.
10. Sign to Confirm
Complete the required signature using your preferred signature option to authorize the check-in or check-out.
11. Complete the Process
Tap “Complete” to finish checking in or checking out the selected children.
💡 Tip: Wait for the confirmation screen before leaving the kiosk to ensure the attendance was recorded successfully.
12. View Confirmation
A confirmation screen will appear showing the children who were successfully checked in or checked out. You're all set!
Frequently Asked Questions
Q: Why don't all of my children appear on the kiosk?
A: Only children who are registered with the provider and are eligible for check-in or check-out will be displayed. If a child is missing, contact your program provider for assistance.
Q: Can I check in only one child instead of all of them?
A: Yes. Simply select the checkbox next to the child or children you want to check in or check out. You are not required to select every child.
Q: Can I check one child in and another child out during the same kiosk visit?
A: No. The kiosk will only display children who are eligible for the current kiosk action (check-in or check-out). Separate kiosk sessions are required for different actions.
Q: What if I enter the wrong PIN?
A: You can try again by entering the correct PIN. If you're unable to remember your PIN, contact your program provider for assistance.
Q: Why do I need to sign before completing the process?
A: Your signature verifies and authorizes the check-in or check-out for the selected children.
Q: What should I do if I accidentally checked in or checked out the wrong child?
A: Contact your program provider as soon as possible so they can update the attendance record if necessary.
💡If you experience any issues or have further questions with “How to Check In and Check Out Multiple Children at Once”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.