--- title: How to Claim Your Account description: If your school or program created an AfterSchool HQ account for you, follow these steps to claim your account and securely access your family's information. --- [Skip to content](https://support.afterschoolhq.com/knowledge/how-to-claim-your-account#main-content) English Show submenu for translations ![ASHQ Logo Vert Flat.png\]](https://support.afterschoolhq.com/hs-fs/hubfs/ASHQ%20Logo%20Vert%20Flat.png?height=40&name=ASHQ%20Logo%20Vert%20Flat.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to afterschoolhq.com](https://go.afterschoolhq.com/) [Go to afterschoolhq.com](https://go.afterschoolhq.com/?hsLang=en) Hi! How can we help you? - There are no suggestions because the search field is empty. 1. [AHQ Help Center](https://support.afterschoolhq.com/knowledge?hsLang=en) 2. [Parents & Registrants](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en) 3. [Your Account](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#your-account) # How to Claim Your Account ## If your school or program created an AfterSchool HQ account for you, follow these steps to claim your account and access your family's information. To access your account, you'll first need to create a password. This guide walks you through claiming your account and signing in for the first time.   ### **1. Reset Your Password** Since your account was pre-created, you'll first need to create a password. 1. Go to the [**Password Reset**](https://afterschoolhq.com/login/ResetPassword) page. 2. Enter the ***same email address*** you previously provided to your school or program. 3. Click “**Submit”**. 4. Open the password reset email and follow the instructions to create your password. > **💡Tip:** If you don't receive the email within a few minutes, check your ***Spam***, ***Junk***, or ***Promotions*** folder.   ### **2. Log In to Your Account** After creating your password: 1. Go to the [**AfterSchool HQ Login**](https://afterschoolhq.com/login) page. 2. Sign in using your email address and your new password. 3. Verify that your child's information appears in your account. **⚠️** If your ***child's** **information** does **not appear***, contact your school or program to verify the email address used during the account import. > **💡 Tip:** Once you've claimed your account, you can register for activities, manage your family's information, complete forms, and make payments online. --- #### **Frequently Asked Questions** **Q: Why didn't I receive the password reset email?** **A:** Verify that you entered the correct email address. If you still don't receive the email, check your Spam, Junk, or Promotions folder before requesting another reset. **Q: My child isn't showing in my account. What should I do?** **A:** Contact your school or program to confirm they used the correct email address when importing your family's information. **Q: Can I use a different email address to claim my account?** **A:** No. You must use the same email address your school or program used to create your account. If you need to update your email address, contact your program provider. **Q: I accidentally created a new account. What should I do?** **A:** Contact your school or program or the AfterSchool HQ Support Team. They can help associate your family's information with the correct account.   💡If you experience any issues or have further questions with **“How to Claim Your Account”**, don't hesitate to get in touch with our support team at [**support@afterschoolhq.com**](mailto:support@afterschoolhq.com)***.*** - [Welcome to AfterSchool HQ!](https://support.afterschoolhq.com/knowledge/welcome-to-afterschool-hq?hsLang=en#main-content) - [Getting Started](https://support.afterschoolhq.com/knowledge/welcome-to-afterschool-hq?hsLang=en#getting-started) - [Parents & Registrants](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#main-content) - [Your Account](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#your-account) - [Registration](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#registration) - [Check In & Check Out](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#check-in-check-out) - [Billing & Payments](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#billing-payments) - [Activity Providers](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#main-content) - [Account & Settings](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#account-settings) - [Creating & Managing Activities](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#creating-managing-activities) - [Activity Billing & Pricing](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#activity-billing-pricing) - [Sharing & Promoting Activities](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#sharing-promoting-activities) - [Registration & Enrollment](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#registration-enrollment) - [Student Roster & Communication](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#student-roster-communication) - [Attendance](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#attendance) - [Check In & Check Out](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#check-in-check-out) - [Forms & Surveys](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#forms-surveys) - [Payments & Accounting](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#payments-accounting) - [Staff & Volunteers](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#staff-volunteers) - [Reports & Data](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#reports-data) - [Integrations](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#integrations) - [Referral Partners](https://support.afterschoolhq.com/knowledge/referral-partners?hsLang=en) - [FAQs](https://support.afterschoolhq.com/knowledge/faqs?hsLang=en) - [Contact Us](https://support.afterschoolhq.com/knowledge/contact-us?hsLang=en) [![Chill listening crop-3](https://support.afterschoolhq.com/hs-fs/hubfs/ahq-flight-logo@0-75x-3.png?width=21&height=24&name=ahq-flight-logo@0-75x-3.png "Chill listening crop-3")](https://go.afterschoolhq.com/?hsLang=en) AfterSchool HQ Help Center Copyright © 2026, AfterSchool HQ