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How to Set Up/Manage Your PIN Code for Check In & Check Out

Secure your account and ensure smooth Check In/Out by setting up your Parent PIN and verifying your phone number.

Your Parent PIN and phone number are used to securely verify your identity during Check In/Out and when managing authorized pick-up access. This guide walks you through how to create, update, and verify both.

00:05: This video explains how to create or manage your parent PIN code and verify your phone number within the AfterSchool HQ platform.

00:13: Click profile to view and edit your personal account information.

00:17: Click Check In and Out.

00:20: Enter your 10-digit phone number

00:22: Enter your chosen four-digit PIN code.

00:26: Re-enter your chosen pin code to confirm? It matches the first entry?

00:31: Click Send Verification Code.

00:33: Switch back to after school hq.com, to enter the verification code received.

00:39: Click verify to complete the phone. Number verification process.

00:44: You'll now see that your phone number is marked as verified.

00:48: To update your PIN, start by entering your current PIN.

00:52: Then enter a new PIN, confirm it, and click Save.

00:56: You have successfully created or managed your parent PIN code and verified your phone number within after school. HQ

01:03: Thank you for watching.

 

1. Sign in to Your Account

Go to afterschoolhq.com and log in to your account.

2. Open Your Profile

From the left-hand menu on your dashboard, click “Profile”.Profile

3. Go to Check In/Out

On your Profile page, click “Check In/Out”.

Access Check In/Out Settings

 

4. Verify or Update Your Phone Number

Add your phone number, confirm the number listed is correct, and click the check mark to verify it.

PIN Code Settings

💡 Tip: The phone number you verify here will be used to confirm your identity during “Check In/Out”.

 

5. Create or Update Your Parent PIN

To update your PIN, enter your current PIN, then create and confirm a new PIN. Click “Save” to finish.

Update your PIN Code

Enter your new PIN

 

💡 Tip: This section is where you manage your Parent PIN, phone number, and authorized pick-up settings. 

 

6. Confirm Your Updates

Once saved, your Parent PIN and phone number will be active and ready to use for “Check In/Out”

 

Frequently Asked Questions

Q: What is my Parent PIN used for?
A: Your Parent PIN is used to securely verify your identity during “Check In/Out” and when authorizing pick-ups for your child.

Q: Do I need a different PIN for each activity provider?
A: No. You only need one Parent PIN, even if your child participates in activities with multiple providers.

Q: Can I change my Parent PIN at any time?
A: Yes. You can update your Parent PIN anytime by going to Profile → Check In/Out in your account.

Q: What happens if I enter the wrong phone number?
A: If the phone number doesn’t match what’s on file, you may receive an authorization error when trying to use Check In/Out.

Q: I forgot my Parent PIN. What should I do?
A: You can reset your PIN from the “Check In/Out” section in your Profile, or contact our Support Team for assistance.

Q: Will updating my PIN affect my existing registrations?
A: No. Updating your PIN does not change past or current registrations — it only affects identity verification going forward.

Q: Why don’t I see the Check In/Out option in my account?
A: Not all providers use Check In/Out. If the option isn’t available, contact your activity provider for guidance.

 

💡If you experience any issues or have further questions with “How to Set Up or Manage Your PIN Code and Verify Your Phone Number”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.