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How to Update or Reset Your Provider Password

Learn how to update your password and resolve common login issues in AfterSchool HQ.

Having trouble logging in or resetting your password? This quick video will walk you through the steps.

00:05: Learn how to securely update your password in your AfterSchool HQ account.

00:10: Click the user profile to open your account settings.

00:14: Go to the "Change Password" Section.

00:17: Fill in your new password ensuring it meets security requirements.

00:22: Click the confirmation field and re-enter your new password to confirm it.

00:27: Click the update button to save your new password and complete the process.

00:32: You have successfully updated your password. And after school, HQ by following these steps,

00:39: Thanks for watching.

 

1. Go to the Login Page

Navigate to AfterSchool HQ and click Log In.

If you’re unable to log in, click this link to reset your password.

💡Tip: When requesting a reset link, ensure you’re using the exact email tied to your provider account.

2. Open Your User Profile

Click your User Profile to access your account settings.

Open Your User Profile

3. Access the “Change Password” Section

Scroll to and select the “Change Password” section.

Go to the “Change Password” Section

4. Enter Your New Password

Type your new password, making sure it meets the required security criteria.

Enter Your New Password

💡Tip: Choose a password that includes a mix of uppercase letters, lowercase letters, numbers, and special characters.

 

5. Confirm Your New Password

Re-enter your new password in the confirmation field to ensure both entries match.

Confirm Your New Password

6. Save Your Changes

Click “Update” to save your new password and complete the process.

Save Your Changes

 

💡Tip: Changing your password occasionally helps keep your account secure.

Frequently Asked Questions

Q: I didn’t receive the password reset email. What should I do?

A: First, check your spam or junk folder. Make sure you entered the correct email address associated with your provider account.

If you still don’t receive it, contact support@afterschoolhq.com for assistance.

Q: The reset link says it expired. What does that mean?

A: Password reset links expire for security reasons. Simply request a new reset link and try again.

Q: Why won’t my new password save?

A: Make sure:

  • Both password fields match exactly

  • There are no extra spaces before or after the password

  • The password meets the required security criteria

Q: Can I reuse an old password?

A: For security reasons, it’s recommended to create a new, unique password.

 

💡If you experience any issues or have further questions with “How to Update or Reset Your Password”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.