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How to Update Your Payment Method for Your AfterSchool HQ Subscription

Learn how to request a payment method update for your AfterSchool HQ subscription.

If you need to update the payment method connected to your AfterSchool HQ subscription, our Support Team can assist you by sending a secure payment update link.

Request a Payment Method Update

To update your payment method, please contact the AfterSchool HQ Support Team.

When reaching out, include:

  • Your organization name 
  • The email address associated with your account
  • A brief request to update your subscription payment method

 

1. Contact Support

To update your payment method, please contact the AfterSchool HQ Support Team at: support@afterschoolhq.com.

Once your request is received, our team will send you a secure payment update link so you can safely update your billing information.

💡 Tip: Updating your payment method before a card expires can help prevent interruptions to your subscription services.

 

2. Use the Secure Payment Link Provided

Open the secure payment update link received from Stripe and follow the prompts to update your billing information.

💡 Tip: For security purposes, payment method updates should only be completed through the secure link provided by the Support Team.

 

Frequently Asked Questions

Q: Why can’t I update my payment method directly in the platform?

A: At this time, subscription payment method updates are handled through the Support Team to ensure billing information is updated securely.

Q: What information should I include when contacting support?

A: Please include your organization name and the email address connected to your AfterSchool HQ account.

Q: How long does it take to receive the payment update link?

A: Our Support Team will send the secure payment update link as soon as possible after receiving your request.

Q: Will updating my payment method affect my subscription settings?

A: No. Updating your payment method will only change the billing information associated with your subscription.

 

💡If you experience any issues or have further questions with “How to Update Your Payment Method for Your AfterSchool HQ Subscription”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.