How to Use the Registration Log

The Registration Log gives you visibility into both completed and pending registrations across your organization. In this walkthrough, Follow the instructions below to learn how to review registration metrics, apply filters, identify incomplete registrations, and send reminder notifications to participants who still need to complete the registration process. 

 

1. Access Registration Log

Hover over the Tools menu to view the available options.

 

2. Review Registration Overview

At the top of the page, you can review the total number of registrations submitted.

💡 Tip: This count includes all registrations submitted during the selected timeframe, regardless of status.

 

3. Review Unique Student Count

You can also view the total number of unique students represented across all registrations.

💡 Tip: A student may have multiple registrations, so the Unique Student Count may differ from the total registration count.

 

4. Review Registration Metrics

Additional metrics are available, including the average number of registrations submitted per day.

 

5. Filter by Date Range

Use the date range filter to narrow registration data to a specific timeframe.

💡 Tip: Date filters are helpful when reviewing registration activity for specific enrollment periods or reporting requirements.

 

6. Search Registrations

Search for registrations using a participant's name or email address.

💡 Tip: Search results can be narrowed using either a participant's name or email address.

 

7. Filter by Activity Type

Narrow your results by selecting a specific activity type.

 

8. Filter by Session

Select a session to focus on registrations associated with a particular program period.

 

9. Access Additional Filters

Click “All Types” to filter by activity type.

💡 Tip: Combining multiple filters can help you quickly locate specific registration records.

 

10. Filter by Participant Type

Use participant type filters to focus on specific participant groups.

 

11. Reset All Filters (Optional)

Click “Reset” to clear all filters and return to the default registration view.

💡 Tip: If expected registrations are not appearing, try resetting all filters before starting a new search.

 

12. Access Registration Filters

Use additional filters to further refine your registration results.

 

13. Sort by Participant Name

Organize registrations alphabetically by participant name.

 

14. Sort by Activity Name

Sort registrations based on the activity associated with each registration.

 

15. Sort by Session

Organize registrations according to their assigned session.

 

16. Sort by Activity Type

Group registrations by activity category.

 

17. Filter by Registration Source

View registrations based on how participants entered the registration process.

💡 Tip: Registration source data can help you understand where participants are finding and accessing your programs.

 

18. Filter by Participant Type

Further refine your results using participant type filters.

 

19. View Pending Registrations

Click “Pending Registrations” to review registrations that have not yet been completed.

💡Tip: Reviewing pending registrations regularly can help increase enrollment completion rates.

 

20. Review Pending Registration Totals

At the top of the page, you can review the total number of pending registrations.

 

21. Review Pending Student Count

You can also view the total number of unique students represented within pending registrations.

💡 Tip: Multiple pending registrations may belong to the same student, which is why this number may differ from the total pending registration count.

 

22. Filter Pending Registrations by Date

Use the date range filter to narrow pending registrations to a specific timeframe.

💡 Tip: Date filters can help identify recent registration attempts that may require follow-up.

 

23. Search Pending Registrations

Search for specific pending registrations by participant name or email address.

 

24. Filter Pending Registrations by Activity

Use the activity filter to focus on pending registrations for a specific program.

 

25. Filter Pending Registrations by Session

Select a session to view pending registrations associated with that session.

 

26. Filter Pending Registrations by Activity Type

Use activity type filters to further refine pending registration results.

 

27. Filter Pending Registrations by Participant Type

Narrow pending registrations based on participant type.

 

28. Select a Date Range

Choose a date range to focus on pending registrations from a specific period.

 

29. Review Pending Registration Details

Select a registration to review participant information, activity details, and registration progress.

💡 Tip: Opening the registration details can help you understand what information has already been submitted.

 

30. View Registration Progress

Review the registration step where the participant stopped to identify what remains incomplete.

💡 Tip: Reviewing the last completed step can help determine where participants may be encountering difficulties during registration.

 

31. Send a Reminder

Click “Send Reminder” to notify the participant that their registration still needs to be completed.

💡 Tip: Reminder notifications can help encourage families to return and complete unfinished registrations.

 

32. Enable SMS Notifications

Optionally include a text message reminder when a valid phone number is available.

💡 Tip: SMS reminders are often seen more quickly than emails and may improve completion rates.

 

33. Personalize the Reminder Message

Customize the reminder message before sending it to the participant.

💡 Tip: Adding a personalized message can provide additional context and encourage participants to complete their registration.

 

34. Review the Reminder Signature

Edit or confirm the message signature that will be included with the reminder.

 

35. Send the Reminder Notification

Click “Send Reminder” to deliver the notification.

 

36. Confirm Reminder Delivery

Click “OK” to confirm that the reminder was sent successfully.

 

---

Frequently Asked Questions

Q: Why do I see more registrations than unique students?

A single student may have multiple registrations across different activities or sessions. The Unique Student Count removes duplicate students and shows the actual number of participants.

Q: What is a pending registration?

A pending registration is a registration that was started but not fully completed by the participant or guardian.

Q: Can I send reminders to incomplete registrations?

A: Yes. The Registration Log allows you to send reminder emails and optional SMS messages to participants with pending registrations.

Q: Can I filter registrations by date?

A: Yes. Date range filters are available for both completed and pending registrations to help narrow your results.

Q: Can I see where a participant stopped during registration?

A: Yes. You can open a pending registration and review the last completed step to determine what information is still missing.

Q: Can I customize reminder messages?

A: Yes. Before sending a reminder, you can edit the message content and signature to match your organization's communication style.

Q: Does SMS messaging cost anything additional?

A: SMS availability depends on your organization's configuration and messaging settings. Contact your administrator if you have questions about SMS capabilities.

Q: What happens when I reset filters?

A: Resetting filters clears all currently applied search criteria and returns the Registration Log to its default view.

 

💡If you experience any issues or have further questions with “How to Use the Registration Log”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.