---
title: How to View a Student’s Authorized Pick-Up Persons
description: Learn how to view authorized pick-up persons, review their contact information, and securely access pick-up PINs directly from a student’s activity record in AfterSchool HQ.
---

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# How to View a Student’s Authorized Pick-Up Persons

## Learn how to view authorized pick-up persons, review their contact information, and securely access pick-up PINs directly from a student’s activity record in AfterSchool HQ.

**AfterSchool HQ** now makes it easier for staff to access important pick-up information without leaving an activity. With the new Authorized Pickups section, you can quickly see who is authorized to pick up a student, review their phone numbers, and access their associated pick-up PINs when needed.

This feature helps staff verify authorized pick-up information and keep important contact details easily accessible during daily program operations.

<iframe width="700px" height="400px" src="https://embed.app.guidde.com/playbooks/t27d3s1PncUfUjeDTfSN6Z?mode=videoOnly" title="How to View a Student's Authorized Pick-Up Persons" frameborder="0" referrerpolicy="unsafe-url" allowfullscreen="true" allow="clipboard-write" sandbox="allow-popups allow-popups-to-escape-sandbox allow-scripts allow-forms allow-same-origin allow-presentation" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: none;"></iframe>

00:05: This article explains how to manage student records and authorized pickups within

00:09: the AfterSchool HQ platform.

00:11: You will learn how to access program

00:13: details, view student information, and securely handle

00:16: guardian contact data.

00:06: In this guide, we'll show you how to view a student's

00:08: authorized pick-up persons, including their contact information and pick-up PINs, directly

00:12: from an activity in AfterSchool HQ

00:17: Start by opening Extracurricular Activities from the Activity Center.

00:22: Select the activity containing the student whose authorized pick-up information you

00:26: want to review.

00:28: Navigate to the Students section to view the participants registered for the

00:32: activity

00:34: Find and select the student whose authorized pick-up information you need to access

00:40: Within the student's details, open the Authorized Pickups section to see the

00:44: individuals authorized to pick up that student

00:48: Here, you can review each authorized pick-up person's information, including their

00:52: phone number and associated pick-up PIN.

00:56: To view an authorized person's PIN, select the option to reveal it.

01:00: This allows you to verify the PIN when needed during the pick-up process.

01:05: Once you've finished reviewing the PIN, hide it again to help

01:08: keep the information secure.

01:11: When you're finished, close the student details to return to the activity and

01:15: continue managing your participants

01:18: You've now learned how to access

01:20: authorized pick-up information, review contact details, and securely view

01:24: pick-up PINs from a student's activity record in AfterSchool HQ.

01:29: Thanks for watching!

 

### **❗Before You Begin**

- Make sure you are logged in to your organization's AfterSchool HQ account.
- Identify the activity and student whose pick-up information you need to review.
- Remember that phone numbers and pick-up PINs are sensitive information and should only be accessed when necessary.

 

### **1. Open Extracurricular Activities**

From the Activity Center, select Extracurricular Activities to view your organization's activities.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FaxhRQ1GngS99MXLGvRWY17_doc.png?alt=media&token=3bb1a332-4c6f-4f40-9208-b95b48cb12d4&time=1791557291128)

 

### **2. Select an Activity**

Find and select the activity containing the student whose authorized pick-up information you want to review.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FeAMs54wmRzssy3WW9BhWaW_doc.png?alt=media&token=82b0407f-f044-4c59-9186-c19bd6b6d448&time=1791557291132)

> **💡 Tip:** If your organization manages multiple activities, make sure you open the correct activity before selecting a student.

 

### **3. Open the Student Roster**

Within the activity, navigate to the Students section.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FpajygMQbKdvmKNXWnxi1Wg_doc.png?alt=media&token=17b4498a-f6f1-4d46-80e7-641b3cfe7110&time=1791557291136)

 

### **4. Select a Student**

Find and select the student whose authorized pick-up information you need to access.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2Fji9x7QzwNZCWWZEr4BWvLH_doc.png?alt=media&token=736a2944-e784-4f1d-b98d-98ddb3266b7e&time=1791557291142)

 

### **5. Open Authorized Pickups**

Within the student's details, locate and open the Authorized Pickups section.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2Fpxk3h1N9HJPwaXsSmHu6VJ_doc.png?alt=media&token=1d83c2fa-4df5-4291-bd50-5e3e479793dc&time=1791557939616)

 

### **6. Review Authorized Pick-Up Details**

Here, you can review each authorized pick-up person's information.

**Including:**

- ***Authorized Pick-Up Person:*** The individual listed as authorized to pick up the student.
- ***Phone Number:*** The contact number associated with that individual.
- ***Pick-Up PIN:*** The PIN associated with the authorized pick-up person.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FhnPGXC3kkX4bWsVxURtHCJ_doc.png?alt=media&token=eba074b1-5eda-4e02-b6c3-4fcb7ed24761&time=1791557939618)

> **💡 Tip:** This information can be especially helpful when staff need to review a student's authorized pick-up list during check-out.

 

### **7. Reveal the Pick-Up PIN**

To view an authorized pick-up person's PIN, select the option to reveal the PIN.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FgzZdSNCSUZhiN6x7oci75u_doc.png?alt=media&token=588636ed-9008-4a1c-8b65-37db6341e8d6&time=1791557939620)

> **⚠️ Important:** Pick-up PINs are sensitive information. Only reveal a PIN when necessary, and avoid displaying or sharing it with unauthorized individuals.

 

### **8. Hide the Pick-Up PIN**

Once you've finished reviewing the PIN, select the option to hide it again.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FgKPqEGs8V28iPhx4ymVM6m_doc.png?alt=media&token=629bbd74-0344-4fa1-b1e2-7bab6fefe695&time=1791557939622)

 

### **9. Close the Student Details**

When you're finished reviewing the authorized pick-up information, close the student's details.

You'll return to the activity, where you can continue managing participants and their registrations.

![](https://storage.app.guidde.com/v0/b/guidde-production.appspot.com/o/quickguiddeScreenshots%2FqYRUAwYcU3bXLuW84uJ30yacbVS2%2Ft27d3s1PncUfUjeDTfSN6Z%2FtdegKvZTodmpcidZZJc2DK_doc.png?alt=media&token=0a7eed86-026c-4ec0-9fff-a9f33ddebf6d&time=1791557939625)

 

---

#### **Frequently Asked Questions**

**Q: What is the Authorized Pickups section?**  
**A:** The Authorized Pickups section allows staff to view the individuals authorized to pick up a student, along with their associated phone numbers and pick-up PINs, directly from the student's activity record.

**Q: Where can I find a student's authorized pick-up information?**  
**A:** Navigate to Activity Center \> Extracurricular Activities, select the activity, open the Students section, and select the student. Then open Authorized Pickups within their details.

**Q: What information is displayed in the Authorized Pickups section?**  
**A:** You can review each authorized pick-up person's information, including their phone number and associated pick-up PIN.

**Q: Can I view multiple authorized pick-up persons for the same student?**  
**A:** Yes. If multiple authorized pick-up persons are associated with the student's record, you can review the individuals listed in the Authorized Pickups section.

**Q: How do I view an authorized pick-up person's PIN?**  
**A:** Open the student's Authorized Pickups section and select the option to reveal the PIN associated with the authorized person.

**Q: Can I hide the PIN after viewing it?**  
**A:** Yes. Once you've finished reviewing the PIN, you can hide it again to help keep the information secure.

**Q: Does viewing a pick-up PIN change or reset it?**  
**A:** No. Revealing or hiding the PIN only changes whether it is visible on the screen. It does not modify the PIN itself.

**Q: Do I need to leave the activity to view authorized pick-up information?**  
**A:** No. You can access the Authorized Pickups section directly from the student's details within the activity.

**Q: Can I add or edit authorized pick-up persons from this section?**  
**A:** This feature is designed to let staff view authorized pick-up information. The workflow shown in this guide does not include adding or editing authorized pick-up persons.

**Q: Why is it important to hide a PIN after viewing it?**  
**A:** Pick-up PINs are sensitive information used during the pick-up process. Hiding them after use helps prevent unnecessary exposure to others who may be able to see your screen.

**Q: What should I do if an authorized pick-up person is missing or their information is incorrect?**  
**A:** Confirm the information with the student's parent or guardian and follow your organization's procedures for updating authorized pick-up details.

 

💡If you experience any issues or have further questions with **“How to View a Student’s Authorized Pick-Up Persons”**, don't hesitate to get in touch with our support team at [**support@afterschoolhq.com**](mailto:support@afterschoolhq.com)***.***

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