--- title: How to Process a Refund description: Effortlessly request a refund with our fast and easy process!   In this article you will find:    1st. Visit the AfterSchool HQ website to log in. Click on "Login" and then enter your email address an --- [Skip to content](https://support.afterschoolhq.com/knowledge/provider-how-to-process-a-refund#main-content) English Show submenu for translations ![ASHQ Logo Vert Flat.png\]](https://support.afterschoolhq.com/hs-fs/hubfs/ASHQ%20Logo%20Vert%20Flat.png?height=40&name=ASHQ%20Logo%20Vert%20Flat.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to afterschoolhq.com](https://go.afterschoolhq.com/) [Go to afterschoolhq.com](https://go.afterschoolhq.com/?hsLang=en) Hi! How can we help you? - There are no suggestions because the search field is empty. 1. [AHQ Help Center](https://support.afterschoolhq.com/knowledge?hsLang=en) 2. [Activity Providers](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en) 3. [Activity Billing & Pricing](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#activity-billing-pricing) # How to Process a Refund Effortlessly request a refund with our fast and easy process!   **In this article you will find: ** - How to search for transactions - How to process a refund through Stripe - How to record a manual refund - View the status of a refund - How long does a refund take? - How to view your Stripe Dashboard.   **1st.** Visit the [AfterSchool HQ website](https://afterschoolhq.com/) to log in. Click on "Login" and then enter your email address and password. ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16958911677453.png)   **2nd.** Click on the **Accounting ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments5899894779149.png)** icon which will populate your "**Transactions**" screen**.** Here you will see details such as Total Transactions, Avg Transaction Amt, Total Sold & Credits, Totals Refunds & Debits, Total Paid Out, and Pending Payout.    ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments7542377241613.png)   **3rd.** You can now search for the transaction by going through each page or easily find transactions by searching for students' names or filtering by date. Simplify your record-keeping process with these efficient search options. For accurate results, click the "Search" button.   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16959770917901.png)   **4th.** Once you have found the transaction, click on "**Refund**".    ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16959905791885.png)   **5th.** To refund with Stripe, click on "**Refund via Stripe**".  ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16959941872525.png)   Add the amount you need to refund, and also add the reason for the refund. Finalize by clicking on "**Submit Refund**".    ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16960016551181.png)   *You will see a pop-up letting you know that the refund request has been successful and the status of the refund via Stripe will be changed to Refunded in your transactions.*   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16959274874125.png)![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16960528971021.png)   To record refunds for payments received outside of AHQ, search for the transaction as shown in the 3rd step, click on the "**Refund**" button next to the transaction information, and then click on "**Record Manual Refund**".   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16960089646989.png)   Then add the amount that you will manually refund and save by clicking on "**Record Manual Refund**"   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16960305333133.png) *You will see a pop-up indicating that your refund has been saved. In the "Transactions" page you will be able to see that the status for the transaction has been changed to "Manual Refund/Ready for Payout".*   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16959282390157.png)![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments16960208176397.png)     To check on the status of your refund, navigate to the "**Refund Requests**" tab at the top of your "Transactions" page. ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments5900305200525.png)   Once the refund is approved, the **Request Status** will change from "Pending" to "Completed".    ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments7542942759181.png)   It generally takes 5 to 10 business days for refunds to be processed and available in your account. If you have issues or questions please contact AfterSchool HQ Support via email at [support@afterschoolhq.com](mailto:support@afterschoolhq.com).   Under the Transactions screen, you can log in to your **Stripe Dashboard.** Click [here](https://support.afterschoolhq.com/knowledge/how-to-view-your-stripe-dashboard?hsLang=en) to learn how to access your Stripe Dashboard through AHQ.   ![](https://support.afterschoolhq.com/hubfs/Knowledge%20Base%20Import/afterschoolhq.zendesk.comhcarticle_attachments7542846145165.png)   *Are you a provider and do you need to re-enroll a student? Follow the guide [here](https://support.afterschoolhq.com/knowledge/re-enrollment?hsLang=en) to Re-enroll.*   💡If you have any questions or experience any technical difficulties with **How to Process a Refund**, don't hesitate to get in touch with our support team at **[support@afterschoolhq.com](mailto:support@afterschoolhq.com)**. - [Welcome to AfterSchool HQ!](https://support.afterschoolhq.com/knowledge/welcome-to-afterschool-hq?hsLang=en#main-content) - [Getting Started](https://support.afterschoolhq.com/knowledge/welcome-to-afterschool-hq?hsLang=en#getting-started) - [Parents & Registrants](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#main-content) - [Your Account](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#your-account) - [Registration](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#registration) - [Check In & Check Out](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#check-in-check-out) - [Billing & Payments](https://support.afterschoolhq.com/knowledge/parents-registrants?hsLang=en#billing-payments) - [Activity Providers](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#main-content) - [Account & Settings](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#account-settings) - [Creating & Managing Activities](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#creating-managing-activities) - [Activity Billing & Pricing](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#activity-billing-pricing) - [Sharing & Promoting Activities](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#sharing-promoting-activities) - [Registration & Enrollment](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#registration-enrollment) - [Student Roster & Communication](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#student-roster-communication) - [Attendance](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#attendance) - [Check In & Check Out](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#check-in-check-out) - [Forms & Surveys](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#forms-surveys) - [Payments & Accounting](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#payments-accounting) - [Staff & Volunteers](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#staff-volunteers) - [Reports & Data](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#reports-data) - [Integrations](https://support.afterschoolhq.com/knowledge/activity-providers?hsLang=en#integrations) - [Referral Partners](https://support.afterschoolhq.com/knowledge/referral-partners?hsLang=en) - [FAQs](https://support.afterschoolhq.com/knowledge/faqs?hsLang=en) - [Contact Us](https://support.afterschoolhq.com/knowledge/contact-us?hsLang=en) [![Chill listening crop-3](https://support.afterschoolhq.com/hs-fs/hubfs/ahq-flight-logo@0-75x-3.png?width=21&height=24&name=ahq-flight-logo@0-75x-3.png "Chill listening crop-3")](https://go.afterschoolhq.com/?hsLang=en) AfterSchool HQ Help Center Copyright © 2026, AfterSchool HQ