This article shows parents how to request a refund for an activity they’ve already paid for. Please note: refunds are handled by the activity provider, not AfterSchool HQ.
If you need to cancel an activity and request a refund, this guide will walk you through the process.
Please note that while AfterSchool HQ facilitates online payments, all refund decisions are managed directly by the activity provider or school district.
To request a refund, you will need to contact the provider through your AfterSchool HQ account.
1. Sign in to Your Account
- Go to afterschoolhq.com.
- Click Sign In in the top-right corner and log in to your account.
2. Click the “Activities” tab
- Once you're logged in, click ''Activities'' at the top of your dashboard.
3. Find your activity and open the dropdown
- Find the activity you want a refund for.
- Click the dropdown arrow in the top-right corner of the activity box.
4. Click “Request Refund”
- From the dropdown menu, click ''Request Refund''.
💡Tip: If you don’t see this option, contact the provider directly using the “Send Message” option in the same menu.
5. Wait for the provider to approve
- The provider will review your request.
- Once approved, refunds typically take 5–10 business days to appear in your account, depending on your payment method.
💡 Tip: Refunds are not automatic, you must submit a request and wait for the provider’s approval.
6. Need to follow up or send a message?
- Go back to the same dropdown menu and click Send Email if you’d like to contact the provider directly.
💡Tip: If you're unsure whether a refund is possible, it’s a good idea to message the provider first. Some may offer credits or rescheduling options instead of refunds.
Frequently Asked Questions
Why can't AfterSchool HQ issue my refund?
AfterSchool HQ is a platform that helps providers manage activities. We do not control payments or refunds, those are handled by each individual provider or school district.
How long does it take to get a refund?
Once your refund is approved by the provider, it may take 5–10 business days to show up in your account, depending on your payment method.
What if the “Request Refund” button is missing?
If you don’t see the Request Refund option, your provider may not allow refund requests through the platform. Click Send Message from the activity dropdown to contact them directly.
💡 If you have any questions or experience any technical difficulties with requesting a refund, don't hesitate to get in touch with our support team at support@afterschoolhq.com.