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How to use Kiosk Mode

Kiosk Mode offers a streamlined way for students or participants to self check‑in and check‑out for activities. It works especially well in public or semi‑public spaces (e.g. lobbies, entrances) where you want to minimize staff intervention.

This guide will walk you through using Kiosk Mode in Afterschool HQ.

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1. Introduction

You'll need to run Kiosk Mode on a tablet or computer for participants to use. Make sure the device is connected to the internet and placed in a secure, easily accessible location. Kiosk Mode can only be used during an active period of a scheduled activity, and there must be registered attendees associated with that activity. Once everything is set up and your activity is live, you're ready to start checking in students or participants using Kiosk Mode.
Introduction

2. Provider PIN Code

Copy your Provider Pin Code.
Provider PIN Code

3. Regular Kiosk

From your dashboard or home page, locate the Kiosk Mode dropdown and select "Regular Kiosk".
Regular Kiosk

4. Enter the Provider PIN

Paste your Provider PIN.
Enter the Provider PIN

5. Proceed

Click on "Proceed"
Proceed

6. Search for the attendee

Search for the attendee by name. Only attendees who are registered in the active activity and whose profiles are complete will appear.
Search for the attendee

7. Select the name

Click on the attendee's name.
Select the name

8. Phone Number

Enter the phone number associated with their account.
Phone Number

9. Proceed

Click on "Proceed"
Proceed

10. Parent/Guardian PIN

Enter the parent/guardian PIN.
Parent/Guardian PIN

11. Proceed

Click on "Proceed"
Proceed

12. Select the activity

Select which activity (from those available to that attendee) they are checking in or out for.
Select the activity

13. Next

Click on "Next"
Next

14. Check In/Out Forms

If there are check‑in questions or forms configured, fill them out when prompted.
Check In/Out Forms

15. Wet Signature

If required, a parent or guardian may sign (wet signature).
Wet Signature

16. Complete

Click on "Complete".
Complete

17. Close

Once complete, you'll see a confirmation screen. Click Close to finish and the next person can follow the same steps.
Close

FREQUENTLY ASKED QUESTIONS

1. Why can’t I start Kiosk Mode today?

If Kiosk Mode isn’t working, it’s usually because a required step hasn’t been completed. Here’s what to check:

a) Ensure that Check-In/Check-Out is enabled for that activity.
Need help enabling it?

b) Make sure you have an activity scheduled for today — Kiosk Mode only works during active, scheduled sessions.

2. Express Mode vs Regular (PIN vs No PIN)

  • Regular Kiosk Mode requires the parent/guardian PIN. This helps ensure identity and security.

  • If you prefer faster check‑ins or don’t want to rely on PINs, you may use Express Mode (if available). This bypasses the PIN requirement, truncating some steps. Be aware: this can make check‑ins less secure.

3. Can I collect information when participants check in?

Yes! You can gather custom information during the Check-In or Check-Out process by attaching a form. Click here to learn how.

4. Is Check-In & Check-Out available to all subscribers?

This feature is available on select subscription plans. To check if your account is eligible, please contact us at support@afterschoolhq.com.

 

 

 

💡 If you have any questions or experience any technical difficulties with How to Use Kiosk Mode in AfterSchool HQ, we want to hear from you. Contact us at support@afterschoolhq.com.