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If you need to cancel an activity and request a refund, this guide will walk you through the process.
Please note that while AfterSchool HQ facilitates online payments, all refund decisions are managed directly by the activity provider or school district.
To request a refund, you will need to contact the provider through your AfterSchool HQ account.
1. Sign in to Your Account
Start by logging into your provider account at afterschoolhq.com.
2. Click the “Activities” tab
Once you're logged in, click “Activities” at the top of your dashboard.
3. Find the activity and open the dropdown
Locate the activity you’d like a refund for, then click the dropdown arrow in the top-right corner of the activity box.
4. Click “Request Refund”
From the dropdown menu, click “Request Refund”.
💡Tip: If you don’t see this option, contact the provider directly using the “Send Message” option in the same menu.
5. Wait for the provider to approve
After the provider reviews and approves your refund request, it will typically appear in your account within 5 – 10 business days, depending on your payment method.
💡Tip: Refunds are not automatic, you must submit a request and wait for the provider’s approval.
6. Need to follow up or send a message?
Go back to the same dropdown menu and click “Send Email” if you’d like to contact the provider directly.
💡Tip: If you're unsure whether a refund is possible, it’s a good idea to message the provider first. Some may offer credits or re-scheduling options instead of refunds.
Frequently Asked Questions
Q: Why can't AfterSchool HQ issue my refund?
A: AfterSchool HQ is a platform that helps providers manage activities. We do not control payments or refunds, those are handled by each individual provider or school district.
Q: How long does it take to get a refund?
A: Once your refund is approved by the provider, it may take 5 – 10 business days to show up in your account, depending on your payment method.
Q: What if the “Request Refund” button is missing?
A: If you don’t see the “Request Refund” option, your provider may not allow refund requests through the platform. Click “Send Message” from the activity dropdown to contact them directly.
💡If you experience any issues or have further questions with “How to Request a Refund”, don't hesitate to get in touch with our support team at support@afterschoolhq.com.