Check In/Out
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      1. AHQ Help Center
      2. Parents
      3. Check In/Out

      Setting Up Your Check-In and Check-Out Credentials

      Not all providers use the Check-In/Check-Out feature, and some only require it for specific activities. If yours does, this guide will help you set up and manage your secure PIN.

      In this video, we will walk you through the steps to set up and update your Check In and Check Out credentials in your AfterSchool HQ account.

      1. Introduction

      Not all activity providers use the Check-In Check-Out feature, and some may require it for specific activities while others do not. If you're participating in an activity that requires it, this guide will walk you through setting up and managing your secure PIN code.
      Introduction

      2. Profile

      From your home dashboard, click on "Profile".
      Profile

      3. Check In/Out Tab

      Go to the "Check-In and Out" section.
      Check In/Out Tab

      4. Phone Number & PIN

      Enter your phone number to create your PIN.
      Phone Number & PIN

      5. Verification Code

      Click Send Verification Code. You'll receive a text message with a code.
      Verification Code

      6. Verify

      Type in the verification code you received and click "Verify".
      Verify

      7. Verified Phone Number

      Once verified, your number will show as "Verified" on the page.
      Verified Phone Number
      This guide walked you through Setting Up Your Check In and Check Out Credentials on Afterschool HQ. Thanks for watching!

      Frequently Asked Questions

      I’ve set my PIN—how do I use it to Check In or Out?

      Great! Follow this guide to start using Check-In & Check-Out.

      📵 Troubleshooting: Not Receiving PIN Verification Texts

      Issue: Families are not receiving their PIN verification text or staff messages.

      ✅ Step 1: Know What to Expect

      PIN and staff-related messages are sent via SMS from these numbers:

      • 317-644-4332 — Most common

      • 833-912-4018 — May be used when texting limits are reached

      👉 If you see messages from either number, they are from AfterSchool HQ.

      📲 Step 2: Check for Blocked or Filtered Messages

      On iPhone:

      1. Open the Messages app

      2. Tap Filters (top-left corner)

      3. Select Spam, Unknown Senders, or Unknown & Spam

      4. Look for messages from the two numbers listed above

      Enable filtering (if needed):

      • Go to Settings > Messages

      • Toggle on Filter Unknown Senders
        ⚠️ You won’t get notifications for filtered messages.

      On Samsung / Android:

      1. Open the Messages app

      2. Tap the three-dot menu (top-right)

      3. Select Spam & blocked

      4. Search for messages from 317-644-4332 or 833-912-4018

      Prevent future issues:

      • Go to Messages > Settings

      • Enable Spam Protection

      • If you find a valid message in spam, mark it as Not Spam

      🔄 Step 3: Still Not Receiving Texts?

      Try the following:

      • Double-check your phone number in AfterSchool HQ

      • Restart your phone

      • Check spam/blocked messages again

      If the issue continues, email support@afterschoolhq.com with this information:

      • Your phone number and email used for your AHQ account

      • Your mobile carrier (e.g., T-Mobile, MetroPCS, AT&T, Verizon)

      • The PIN you are trying to set

      ⚠️ Carrier-Specific Notes

      • Most issues are reported by T-Mobile and MetroPCS users

      • AT&T and Verizon users may also experience this, but it’s less common

      🛠️ Last Resort

      If needed, our developers can manually:

      • Generate a PIN

      • Verify your account using the last 4 digits of your phone number

      Need to reset or update access?

      💡If you have any questions or experience any technical difficulties Setting Up Your Check-In and Check-Out Credentials, don't hesitate to get in touch with our support team at support@afterschoolhq.com.